About Us
Who is nomorerack?
nomorerack is the online shopping destination for those who want cool products, stylish brand name apparel and amazing accessories at “TOO GOOD TO BE TRUE” prices - up to 90% off retail!
We offer our customers fantastic deals and fabulous products each and every day - anything from leading and up-and-coming brands, to quality designs and merchandise at 60-90% off the regular retail price. Our team of buyers search out only the very best products, so we can give you an incredible selection of high quality merchandise, much-loved brands and must-have items!
Account
Do I need to create an account?
While you can feel free to view nomorerack's™ great deals before you've joined up, having an account already set up makes the purchase process quick and easy – so you'll never miss out on a product you want. An account also gives you complete access to your order info, shipping details, credits and Daily Deal emails – plus special events and promotions we've created for our members!
What do I need to create an account?
Just enter in your name and email address and you'll start receiving our cool Daily Deals and get access to all of your account information.
Deal Info
How are the products selected for each sale?
We work closely with our suppliers to make sure we're finding items that match up to our incredibly strict style and quality requirements; our buyers look for the hottest items, the coolest brands and the most incredible merchandise which we then offer to you – and all at the lowest prices possible!
How can you offer such low prices?
We've made it our policy to find the very best deals available from a range of great suppliers and sources (for example, sometimes retailers have overstock items that they are unable to carry themselves). This lets us find gorgeous high-end items at vastly reduced prices - which equals amazing savings we can then pass on to you!
Why do some clothing labels have lines through them?
When retailers are selling off overstock items they don't want our customers to return these items for a refund back at the store. They put a line through the label to indicate it was purchased through us at incredible savings! With deals this good, we figured you wouldn't mind.
When do we update our deals?
Every day at 12 noon EST, new deals go live at nomorerack.com and last until the next morning at 11:59 EST. Evening events go live at 6 PM EST / 3 PM PST.
How long do the deals last?
New deals are revealed everyday at 12 noon EST and last for the next 24 hours. Don't forget that every these products is an EXTREME deal and sells out very quickly - so don't wait!
Will I be charged sales tax?
nomorerack charges sales tax for all orders that are shipped to New York state. We do not charge sales tax on orders shipped to other states.
How long do products stay in my cart?
Products will stay in your cart until you've completed your purchase, have removed them on your own or if they sell out before your purchase is completed. nomorerack's cart system works off of a first-to-check-out basis - so you're free to add products to your cart for as long as they're available. Be quick though – having a product in your cart is not a guarantee you'll keep the item! You need to complete your check out and purchase to make sure you'll get it; so if you're holding on to something you really want, make sure you act fast!
How many of each product can I take?
In order to give all of our members a chance to take advantage of these incredible, authentic and short term offers we limit each purchase to 3 pieces per product.
Who are the ‘Top Deal Hounds'?
The ‘Top Deal Hounds' are members of nomorerack who've been quick-witted, cool-headed and speedy enough to hunt down and get the most deals! If you want to join this elite crew all you've got to do is get out there and beat the amount of deals that our other sharp members are scooping up!
Who are the "Top Friends"?
"Top Friends" are the stylish and friendly members of nomorerack who've invited the most friends to join the site. It's easy to work your way up – all you've got to do is grow that friend circle by sharing the savings with everyone you know! Don't forget, every friend that registers earns you products on FriendRack!
What are Insanity deals?
Insanity deals are mind blowing deals on all the hottest items around. The name comes from "Insane prices". The quantities of these items are extremely limited and are introduced completely randomly. You've got to move quickly as these items move incredibly fast!
When do Insanity deals go live?
The Insanity deal can pop up at any time! Just look for the purple box with the Insanity deal name. It will be on the home page over top one of the regular 9 deal spots. Check back often to see if you can catch a deal.
What are the rules on how many Insanity Deals I can buy?
Limit is one Insanity Deal WIN per location (based on IP Verification through our system) in 30 Days and a total of 2 within 90 Days (once the 30 days has passed). If a second Insanity Deal is won within the 30 days, it will be canceled and refunded. If an account violates the Insanity Deal rules, the Insanity Deal will be removed and account will remain active. If a second violation occurs, the account in question may/will be closed. If an Insanity Deal is deemed to be won fraudulently, account(s) may be closed and order(s) canceled as per Terms and Conditions, noted under 'Fraud' policy
How long do Insanity deals last?
Insanity deals are live until they are sold out. Once the Insanity deal item is gone the purple box will disappear until the next Insanity deal pops up!
Why don't I ever see any Insanity deals on the home page?
Keep in mind there are typically only a limited number of products sold each day and there are thousands of active users on the site. Most products don't stay live for more than a few minutes.
I added an Insanity deal to my cart but couldn't buy it, why did this happen?
Insanity deals just like all our regular deals are on a first-come-first-to-check-out basis. If you didn't snag the deal that means other customers were faster to complete the check out. Tip: We recommend saving your info to expedite the checkout process.
Shipping
Where do we ship to?
We ship to the US and Canada.
How do I find out the status of my order?
Once your order has been processed and shipped to the address you provided, you'll receive a shipping confirmation email to let you know your order is on the way.
When will I receive my order?
At nomorerack, the only thing more important than delivering amazing, in-demand products at deeply discounted prices is outstanding customer service. We make it our priority to go above and beyond for our customers, and we know how important it is for you to receive your items as quickly as possible. We aim to under promise and over deliver, and ask that you allow 2-3 weeks for delivery. Although, often times, items ship much faster than this.
Refunds
Voucher Cancellation Policy
If your voucher has not yet been redeemed and if it qualifies for a return, nomorerack™ will be happy to provide store credit on the purchase price for any voucher deal within four days of purchase.
Please note that we are generally unable to provide refunds on our exclusive voucher deals, except in cases where the voucher can't be redeemed before the expiration date because:
- The voucher supplier has gone out of business
- The supplier has unreasonably refused to honor the voucher and/or
- The supplier has failed to provide the goods and services as advertised by us
nomorerack™ cannot provide refunds on voucher deals that are marked as "not eligible for return".
Exchanges
Because of the unique way that we find our amazing deals, we're afraid that nomorerack™ can't provide exchanges on purchased products.
Damaged Products/Defective Items/Wrong Items Sent
If any of your orders are damaged, broken/defective or are the wrong item(s) when you receive them, nomorerack™ will be pleased to give you a refund on your purchase if you have followed the guidelines below:
- You must contact our customer care team to report the problem within 7 days of receiving the product
- Depending on the order, please keep in mind that we may ask you to send us a picture and/or ship the product back to us
- Once we've registered your complaint and received your return product, a full refund will be provided to the credit card that was originally used or to your paypal account if the item was purchased using paypal
- Our
return address is:
Attn: nomorerack Returns
225 East 9th Street, Unit #120
Los Angeles, CA
90015
Please note that final decisions on returns are subject to nomorerack's discretion
Return Procedures
- You may return products anytime within 30 days of receiving your order.
- All returned products must be unused (e.g. items can't be worn, washed, damaged or altered). We also cannot accept returns of goods that are not in their original packaging
- Please send the customer care team an email to let them know that you will be returning the product
- You will be required to pay the shipping costs for any products that are returned to us
- Any products that are sent back that do not follow our return guidelines will not be processed and no credit or refund will be issued.
- Items marked as *Final sale* are not eligible for returns.
- Our return address is:
Attn: nomorerack Returns
225 East 9th Street, Unit #120
Los Angeles, CA
90015
Your nomorerack™ credits will be provided once the goods have been received by our team
Cancelling Orders
During each days deals, you have until 9 AM EST the following day to cancel purchase of any items that you have ordered. For refunds after this point, please follow the "Return Procedures" that we've set out above for guidance, as your items will already be in process thanks to nomorerack's™ quick shipping policy.
Gift Cards
What do I get for inviting my friends?
At nomorerack, we want you to share our style secret with everyone you know; so we'll give you amazing FREE prizes just for referring friends, no purchase necessary! You can view products and find out more details at www.friendrack.com Note: nomorerack reserves the right to review memberships and referrals for fraud and other misuse; please visit our Terms and Conditions for more details.
How do I use my gift card?
When you make your next purchase on nomorerack, you can opt to use your gift card when you check out. You can find the balance of this credit in the 'My Account' section.
Can I use my gift card on any purchase?
Yes, you can! Gift cards are valid on all products (except voucher deals), all you need is for your total purchase (before shipping) to total a minimum of $30.
Does my gift card ever expire?
The gift card you receive as a new member upon registration (just for trying us out!), expires 48 hours after it has been issued. Any other gift cards are subject to the terms of the individual promotion offering them.
Can I still earn $5 nomorerack dollars for referring friends?
As of July 20th, 2011, nomorerack is no longer offering nomorerack credits for friend referrals, and all nomorerack credits collected prior to that date will expire in 90 days. Keep in mind that our cool invite rewards haven’t ended – they’ve just gotten better! Check out the fabulous (and totally FREE!) selection of products available to all our amazing members just for inviting their friends at www.friendrack.com!
Are you going to send me or my friends spam?
We won't send spam to you or any of your friends' email addresses! You will only get notifications from us related to our daily deals, special events or the status of your account. If you wish to 'unsubscribe', feel free to do so automatically with the link contained at the bottom of each email.
